Delivery & Returns
Shipment
We ship our orders within Germany and the EU with DHL.
• For deliveries to non-EU countries and worldwide, we use GLS.
• Delivery time is usually 2–4 business days (depending on availability).
• Shipping costs are as follows:
• Within Germany: €8.95
• Within the EU: €16.95
• Non-EU countries: Shipping costs vary by country (please inquire).
• As soon as your order has been shipped, you will receive a shipping confirmation with tracking information.
• For deliveries to non-EU countries, additional customs duties, taxes, and fees may apply.
For more information, please visit the following websites:
• German Customs Authority: Information on import duties and customs regulations
• GLS Export Guide: Details on international shipping with GLS
• European Commission: Customs information for EU citizens
Returns & Exchanges
Unworn and undamaged items can be returned within 14 days of receipt.
• Returns must be sent at your own expense to the following address:
Schanzenstraße 74,
40549 Düsseldorf,
Germany
• Please contact us in advance for an exchange or return via email at sales@avitmode.de.
• Exchange process: A direct exchange is not possible. Please place a new order and return the original item.
• As soon as we receive your return, it will be carefully inspected. After successful inspection, a refund will be issued via the original payment method. This process can take up to 14 days.
We appreciate your understanding and thank you for your patience.